Soft Skills

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Expertise: Soft Skills

Experience: 15+ Years

She is a conscientious corporate training professional who believes that “Training brings out the inner potential and polishes skills”. She has empathetic nature helps her to connect with and positively influence the participants. A Passionate storyteller who believes that stories are universal; stories are the way we learn, evolve and survive. She is a firm believer in experiential learning, “learning through reflection on doing”.

 

She is a Banking & Financial Services Industry professional with over 15 years of extensive experience in the consumer business. She has specialization in sales and marketing, customer service and retention, credit and risk management, P&L accountability, audit, and internal controls. Academically, She holds a Master Diploma in Training from the prestigious Indian Academy of Training & Development, Chennai, India.

She has in-depth training and experience in Learner’s Psychology, Learning Process, Self-Mastery, Motivation, Leadership, Instructional Design, Developing Breakthrough Training Modules (including Universal Five step model and the ADDIE Instructional Design Model), Facilitation Process, Experiential Learning Methodologies, Delivering High Impact Training Programs and Measuring Transformation.

She has done her Bachelors of Commerce (Honors) from Delhi University. She is conscious of the diverse learning styles of individuals. Her sessions foster an environment in which participants feel comfortable exchanging ideas, are actively engaged and involved in the learning process. She firmly believes that enthusiasm is contagious, and participants are most receptive in learning when the facilitator is enthusiastic. Her methodical, practical and adaptable approach and real-life examples help yield optimum results for the participants. She is compassionate about making a difference to people’s lives through learning and development.

SPECIALITY TRAININGS

• Customer Centricity
• Sales Training
• Effective and Assertive Communication
• Interpersonal Skills, Stress-Management
• Time-Management
• Team-building, Motivation

CERTIFICATES

• Masters Diploma in Training & Development, Indian Academy of Training and Development Mumbai – September 2018
• Emotional Intelligence Program, EQ Universe Learning Solutions Private Limited, Mumbai – November 2018