Expertise: Six Sigma/ LEAN/ Soft Skills
Experience: 19+ Years
She is a professional with a rich 19+ years of experience in various industries and functions. She comes with a diversified, well rounded experience of customer experience/service, sales, management development programs, soft skills, Six Sigma, Lean, and Behavioral Interviewing Skills etc.
She has worked with Brands like Taj Hotels, Domino’s Pizza, GE, IBM, Aon, ADP, Fidelity etc in various middle and senior leadership positions. During her career, she has developed customized content for the above mentioned skills and facilitated them.
She has mentored and nurtured many budding trainers to be “Effective Facilitators”. With her hands on experience dealing with internal and external stakeholders, Fortune 500 clientele, end consumers/ customers, she connects to the service providers and their internal teams. With her experience in Operations, Training, Quality, Audits, Support Functions, she shares real time scenarios which makes the training effective.
She has worked on the entire recruitment cycle from gathering requirements, creating job description, remuneration decisions, vendor management, profile screening, interviewing, short listing, Offer, On-boarding. During her tenure, she has recruited from entry level to senior management roles and also campus/mass recruitment.
ACADEMICS & PROFESSIONAL CERTIFICATIONS:
Graduate in Hotel Management
PGDBA – Operations Management
Certified Lean Six Sigma Black Belt
Certified Lean Six Sigma Green Belt
Certified Soft Skills, Management Development Trainer